Passenger Information

For specific pricing information, please see the Parking page.

ROA is served by all major car rental agencies, regional bus services, ridesharing, and taxis. For complete details and contact information, please see the Ground Transportation page.

All rental car agencies are conveniently at the airport. Come down the escalator, turn left, and walk past the airline ticket counters and follow the signs.

Please contact your airline directly or visit your airline's ticket desk for assistance.

The airport is open 24 hours a day for passengers and employees.

The checkpoint opens at approximately 4:15 a.m. and closes after the last flight of the evening boards.

Please contact your carrier directly for operating hours. Baggage cut-off times vary by airline.

For Allegiant Air ticket purchasing hours, please visit the Allegiant Air site.

Hudson News opens one hour before the first flight of the day. The stores close one hour after the last flight departs.

Check the Flight Status page. Or check with your airline for the most up-to-date information. Your airline’s mobile app is a great source of information, including flight status, baggage tracking, connection details, and more. 

We hope this never happens to you; but if it does, please check directly with airline personnel for the next steps.

ROA utilizes the web application Pixit to manage our lost and found inventory. Passengers can view listings and file a claim for an item at any time from any device. If you believe you have lost an item at ROA, including at the TSA checkpoint, inquiries can also be made by calling the Public Safety team at 540-362-1999, extension 224, or by clicking the Pixit link: https://roanoke.app.pixithq.com/public/#/rra/items.

Please do not submit multiple claims for the same item.

Items Left on Aircraft

If you believe your item was left on an aircraft, please contact your airline.

• For Allegiant, call 866-719-3910.
• For American Airlines, click here.
• For Delta Airlines, click here.
• For United Airlines, click here.

Lost Luggage

Please note, the Public Safety team and airport do not handle lost checked luggage. Please contact your airline for assistance.

ROA has a team of highly dedicated and helpful Airport Ambassador volunteers to assist passengers with any questions about their travels. They also can provide information about transportation, lodging, dining, and local attractions.

Details about tours can be found in the Airport Tour Request Form.  

ROA staff is pleased to present to community groups throughout the year. Please contact us with your request.

ROA does not offer currency exchange services. Airports with service from ROA with currency exchange services include Atlanta, Charlotte, Chicago, New York City, Philadelphia, and Washington, D.C.